Casino Game – Privacy Policy

1Introduction

This Privacy Policy applies to Casino Game and covers all services accessible through our website and mobile app. It explains how we handle the personal information you provide when you register, deposit, play games, contact support or interact with our platform in any way.

By creating a Casino Game account, you acknowledge that you have read this Privacy Policy and agree to how your personal data is collected and used as described here. If you do not agree, please do not use the Casino Game platform.

Casino Game is committed to handling your data responsibly. We collect only what is genuinely necessary, we protect it using appropriate technical and organisational measures, and we do not use it in ways that go beyond what is described in this document.

This policy should be read alongside our Terms and Conditions, which set out the full rules governing your use of Casino Game. Where you have questions about either document, our support team is happy to help – see the Contact section at the end of this page.

2What We Collect

The personal data we collect from you falls into the following categories:

We do not collect sensitive personal data such as medical history, political opinions or religious beliefs. The only documents we request are those required for standard identity verification – typically a copy of your CNIC.

3How We Collect Your Data

Casino Game collects your personal data through several channels, all of which are clearly described below:

• Direct submission: When you register an account, complete identity verification, make a deposit, contact support or update your profile settings, you directly provide us with your information.
• Automated collection: When you use the Casino Game website or app, certain technical data is collected automatically – including your IP address, device identifiers, browser type and session activity logs.
• Payment processors: When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or a card, our certified payment partner shares transaction confirmation details with us. We do not receive or store your full payment credentials.
• Cookies and tracking technologies: Casino Game uses cookies to remember your preferences, maintain your session and understand how you navigate the platform. See Section 8 for full details.
• Third-party verification services: For identity checks, we may use third-party services that verify your CNIC details against available records. These services do not store your data beyond what is required for the check.

4How We Use Your Data

Casino Game uses your personal data strictly for the purposes required to operate the platform, protect players and improve our services. The table below shows the main ways we use your information:

• To create and manage your Casino Game account and verify your identity before allowing withdrawals.
• To process PKR deposits and withdrawals through your chosen payment method – JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• To detect and prevent fraud, money laundering, bonus abuse and other prohibited activity on the platform.
• To monitor gameplay activity for responsible gaming purposes, including detecting unusual betting patterns that may indicate a problem.
• To send you account-related communications such as deposit confirmations, withdrawal notifications and security alerts. We do not send marketing emails without your consent.
• To respond to your queries and resolve any disputes or complaints you raise with our support team.
• To analyse platform usage and improve the Casino Game experience – for example, understanding which games are most popular and where players encounter difficulties.
• To comply with any legal obligations that require us to retain or share certain records.

5Legal Basis for Processing

Casino Game processes your personal data on the following legal grounds depending on the purpose:

• Contract performance: Processing your deposits, withdrawals and account data is necessary to deliver the Casino Game service you have registered for.
• Legitimate interests: We process technical and usage data to protect the security of the platform, prevent fraud and improve our service – these are legitimate business interests that do not override your fundamental rights.
• Legal obligation: Where we are required by law to retain or report certain information – for example, in cases of suspected financial crime – we are legally obligated to process that data regardless of your consent.
• Consent: For optional communications such as promotional offers or newsletters, we only process your data if you have given us clear consent. You can withdraw this consent at any time from your account settings.

6Sharing Your Data

Casino Game does not sell, rent or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: To complete your financial transactions, we share necessary transaction details with our certified payment partners. These partners are contractually bound to protect your data and use it only for payment processing.
• Identity verification providers: To verify your CNIC and confirm your age during the account verification process, we work with trusted third-party identity verification services.
• Game software providers: The games on Casino Game are provided by third-party software studios. These providers receive anonymised session data to support game functionality and technical troubleshooting. They do not receive your personal identity details.
• Legal and regulatory authorities: If Casino Game is required by law, court order or regulatory authority to disclose your information, we will comply with that obligation. We will notify you where we are legally permitted to do so.
• Fraud prevention networks: Where fraudulent activity is suspected, we may share relevant data with fraud prevention services or other gaming operators through secure, lawful channels.

All third parties we work with are required to handle your data in accordance with applicable data protection standards and are only permitted to use it for the specific purpose for which it was shared.

7Payment Data & PKR Transactions

All financial transactions on Casino Game are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or a mobile wallet, the transaction is handled entirely by our certified payment processor.

Casino Game does not store your full card numbers, JazzCash PIN, Easypaisa account password or any other sensitive authentication credentials. What we do retain is a transaction reference, the amount, the payment method type and the timestamp – this is the minimum information needed to maintain an accurate account history and resolve any transaction disputes.

Your payment method details are encrypted in transit using SSL and are stored by our payment partners using PCI-DSS compliant infrastructure. If you have any concerns about a specific transaction, contact our support team directly.

8Cookies & Tracking

Casino Game uses cookies – small text files stored on your device – to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preferences and enable core features like deposits and game loading. You cannot opt out of essential cookies.
• Analytics cookies: We use anonymised analytics data to understand which sections of Casino Game are most visited, how long players stay on pages and where they encounter problems. This helps us improve the platform over time.
• Security cookies: These help us detect unusual login activity, prevent cross-site request forgery and protect your account from unauthorised access.
• Preference cookies: These remember your settings – such as your selected payment method or game view preferences – so you do not have to re-enter them every time you visit.

You can manage your cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Blocking analytics or preference cookies will not prevent you from using Casino Game but may reduce the quality of your experience.

9Data Retention

Casino Game retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account identity and verification data is retained for a minimum of five years after account closure to comply with anti-money laundering obligations.
• Transaction records including deposit and withdrawal history in PKR are retained for a minimum of five years for financial record-keeping purposes.
• Gameplay and session logs are retained for up to two years for responsible gaming monitoring, dispute resolution and fraud analysis.
• Support communications are retained for up to three years to maintain a record of interactions and help resolve any future disputes.
• Marketing consent records are retained for as long as you remain a registered player, and for one year after you withdraw your consent.

When data is no longer required and no legal obligation requires us to retain it, Casino Game deletes or anonymises it securely. You may also request early deletion of certain data types – see Section 11 for your rights.

10How We Protect Your Data

Casino Game takes the security of your personal data seriously. We have put technical and organisational measures in place that are appropriate to the nature of the data we hold and the risks involved. These include:

• SSL/TLS encryption on all data transmitted between your device and Casino Game servers.
• Encrypted storage of sensitive account data at rest using modern encryption standards.
• Access controls that restrict which Casino Game staff members can view personal account data, based on their role.
• Regular security reviews and monitoring of our infrastructure for vulnerabilities and suspicious activity.
• Two-factor authentication available on your account for additional login security.
• Automatic session timeouts to protect your account when your device is left unattended.

Despite these measures, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, Casino Game will notify you as quickly as reasonably possible and take immediate steps to contain and investigate the incident.

11Your Rights

As a Casino Game player, you have a number of rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and the specific request:

• Right to access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you can request that we delete your personal data. Note that where we have a legal obligation to retain certain records, we may not be able to fulfil a full deletion request.
• Right to restrict processing: You can request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where we are processing your data based on your consent (for example, marketing emails), you can withdraw that consent at any time with immediate effect.
• Right to object: You can object to processing of your data for direct marketing purposes at any time.

12Minors

Casino Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the Casino Game platform.

If we become aware that personal data has been collected from a person under 18, we will delete that data and close the associated account immediately. If you believe a minor has registered on Casino Game, please contact our support team so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

13Changes to This Policy

Casino Game may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of Casino Game after any update constitutes your acceptance of the revised Privacy Policy.

We recommend checking this page periodically to stay informed about how we protect your information.

14Contact Us

If you have any questions or concerns about this Privacy Policy, or about how Casino Game handles your personal data, please get in touch with our support team:

• Email: [email protected] (please include your registered account email in your message)
• Visit our FAQ page for answers to the most commonly asked questions about accounts and data
• For concerns about your gaming habits, visit our Responsible Gaming page

Our support team operates around the clock and is familiar with the needs of Pakistani players. Whether your query is about a JazzCash transaction, identity verification, or a data access request, we will do our best to resolve it promptly and clearly.